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The position of IT is more important than ever in a world that is increasingly digitally dependent. In order to remain competitive and build on experience, companies are under pressure. According to the Salesforce MuleSoft Connectivity Benchmark survey, IT projects are expected to expand by 40%, and 82% of organizations now hold their IT teams responsible for delivering connected consumer experience.
1-Microservice: In order to quickly develop new customer interactions and good service experience, companies are turning to micro services. According to Gartner*, businesses deploying micro-services to manufacture will need some kind of mesh-service capability on a scale. The primary objective is to ensure that service-to-service communications are secure, fast and reliable. Service mesh is still a new technology, but 46% of organizations are piloting or planning to evaluate or implement it in the next 12 months.
2-Digitization: Organizations are under greater pressure to rapidly digitize their existing content to meet growing consumer needs and create new revenue channels. This digital ready culture is driving organizations to invest in new digital methods of customer service. The pandemic has accelerated all automation and digital transformation programmes by several years to push the citizen development revolution.
3-Security of APIs: security is now the top technology investment for businesses. According to Verizon, 43% of data breaches in the past year were the result of a web application flaw. According to Gartner, by 2022, API abuses will be the most frequent attack vector for enterprise web application data breaches, so API security has become the primary concern for organizations around the globe.
4-Data Divide: Organizations are looking for easier ways to unlock data and gain insights in order to keep pace with changing consumer demands. 2021 will be the year in which knowledge distinguishes organizations from rivals and customers—the ability to unlock, interpret and act on information will become central to growth.
5-Automation: Automation is used by organizations to drive operational performance and optimize business processes. APIs are essential for driving automation and scaling productivity. The PwC Finance Effectiveness Benchmarking report states that up to 40% of the time in the finance function can be reduced through automation and behavioral change.
A real takeaway for 2020 is that every business must be a digital business. And in the next normal, every business has to be able to create value at the speed of need. The future of the company will be automated and autonomous. The future of the enterprise is an autonomous enterprise.
MediaGuru is a Global Services Company offering end-to-end solutions in the area of content digitization and preservation, turnkey technology projects and digital media from our offices in UAE, Singapore, South Africa and India.